2022 Trends: Predictions from eCommerce industry experts

Industry experts from DHL, Shopify, MerchantSpring and Alibaba discuss the last 12 months of shopping trends, consumer behaviours and the retail landscape and provide a window into what to expect in 2022.

Meet the panellists


Serene Albermani

Account Executive
DHL Express Australia

With over five years' experience in the express logistics industry, Serene has a passion for building relationships and devising appropriate, tailored solutions for supply chain management. She works with customers big and small to help them build and retain customer growth.
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Founded in 1969, DHL has grown to become the global leader in the logistics industry. It specialises in international shipping, courier services and transportation, with 400,000 people in over 220 countries and territories to help businesses cross borders, reach new markets and grow.


Tristan Miller

Partner Manager
Shopify Plus

As a Shopify Partner Manager in APAC for over three years, Tristan works directly with Shopify Plus Partners to make commerce better for everyone. He is also a motivational keynote speaker, inspiring others to take on the world.


Shopify powers 1.7M businesses worldwide, growing from 5 preople in a coffee shop to over 5,000 staff across the globe. It offers all the tools and services you need to start, run and grow your business.


James Dihardjo


James Dihardjo is co-founder of MerchantSpring and has been part of the eCommerce space in Australia since the early days. James is obsessed with providing industry leading eCommerce analytics to eCommerce service providers and sellers all over the world.


Founded in Melbourne, MerchantSpring is a leading multi-channel analytics dashboard that connects to over 100 eCommerce marketplaces globally. MerchantSpring is used by thousands of service providers and sellers around the world that rely on the cross-platform analytics to help them continuously drive sales and improve store performance.

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