FAQs:
Using your new World Account

We're close to rolling out the re-designed WorldFirst portal. Here are some key things to be aware of:

• You can now modify your payee's details online 24/7 – no account manager needed
• You can make local transfers into your WorldFirst account via bank transfer (cheques will no longer be accepted)
• Any duplicated payee records will be automatically removed to help you manage your account
• If your account is accessed by multiple people, you'll need to re-authorise them

For any queries, please contact us by calling +65 6805 4380 (Monday to Friday, 10am - 5pm SGT).

Don’t worry, nothing changes. For existing World Account users, this means your balances and receiving account details remain the same.

Absolutely. At this stage, we might ask you for further information (e.g. if the name on the payment doesn’t match the name on your World Account), but as soon as we verify that the names match you’ll be able to receive funds seamlessly.

Your receiving accounts will list all supported methods for collection and might vary per currency and account location.

Please note that we only support electronic payments – we can’t accept cash or cheques.

To reduce the likelihood of fraudulent activity, we're using a one-time password (OTP) sms and email as a two-factor authentication (2FA) when you login, create payees, make transactions including a few other tasks on World Account.

You can update your security settings by selecting 'My account' once you've login to your World Account.

There are three ways to retry:

1. Click 'resend' to receive the OTP code, it should take 5-10 seconds
2. Change OTP verification method by clicking 'change method'
3. Upon login to the new portal, go to security settings found in the top-right dropdown bar to update your 2FA phone number and email address

Contact us at +65 6805 4380 or worldaccountsea@worldfirst.com if you face further issues.

You can make payments to local and international suppliers and employees, as well as freelancers. You can also pay tax authorities/agents as well as yourself when you’re ready to repatriate funds. What's more, you'll be able to exchange funds between currency accounts.

Please be aware that there are some payments that we’re not able to accept for regulatory reasons. For more information on these restrictions, please see the Account Terms of Use within our Terms and Conditions.

We currently support the world’s major currencies:

GBP, USD, EUR, AUD, IPY, NZD, SGD, HKD, CNH, CAD, PLN, CZK, THB, DKK, MXN, AED, SAR, CHF, SEK, NOK, ZAR, RON, ILS, and BGN.

In the coming months, the following currencies will also be available to you: EGP, INR, RON, KRW, BGN, ILS, IDR, PKR, VND, MYR, PHP, HUF, BHD, BWP, KES, LKR, MAD, MUR, TRY.

Please note, that due to current sanctions, you are not able to access RUB.

A ‘payer’ is the person or company paying funds into your receiving account. You can add a payer in the portal to ensure when funds are received so there is no delay. Simply follow these steps:

1. Go to ‘Collection’
2. Select the ‘Payers’ tab
3. Add a payer

Your trade will automatically be cancelled on the 3rd day of overdue, so do make sure that payment is made on time to prevent any delay or default on your transfer.

Receiving accounts allow your business to receive payments from marketplaces and businesses globally. This means you’ll be able to receive funds to your World Account via bank transfer.

Your currency account is the pooled balance of all your receiving accounts. For example, if you receive 100 GBP into one receiving account and 100 GBP into another, your total GBP currency account balance will be 200 GBP.

You can receive payments from a variety of sources, including:

• Online marketplaces
• Payment gateways
• Third-party businesses
• Individuals for business purposes, VAT returns or your own company or personal bank account

As a sole-trader (non-registered business), you can receive payments from approved marketplaces, tax authorities, and your own personal bank account.

If you operate any other business type, you can receive incoming payments from approved marketplaces, tax authorities, your own personal bank account and other approved third-party sources that accept and receive payments on behalf of your business.

From time to time, we might request additional information before we can apply a payment to your account. Supporting documents can be in relation to inbound credit, such as invoices or contracts. This is to help protect your account from fraud.

Please contact us if you have any concerns or questions about other types of payments you’d like to receive, or if you need to receive funds from anywhere else.

If you need a receiving account, don’t worry, we’ll do the work for you. For existing corporate customers, you’ll automatically be assigned the below receiving accounts in the following regions:

1. UK/EEA: GBP/EUR/USD
2. SEA: SGD/USD
3. ANZ: AUD/NZD/USD

If you need receiving accounts in additional currencies, or additional receiving accounts in the same currency, simply follow the below steps:

1. Go to your ‘Dashboard’
2. Click/tap the quick link marked ‘Receive’
3. Add a new Receiving Account

Unfortunately, previous settlement details will no longer be valid and any funds sent to these accounts will be subject to delays and potentially returned. Please ensure you update all stored payees on your external bank platforms, or with your suppliers as soon as possible. We apologise for any inconvenience.

Retired World First Asia Pte Ltd bank accounts that will not be available in the new portal: 
World First Asia DBS SGD account - 003-93xxxx-x
World First Asia DBS USD account - 0003-0249xx-xx-x
World First Asia OCBC SGD account - 7134781xxxxx
World First Asia OCBC USD account - 5035383xxxxx

You can open up to 15 receiving accounts in any currency denomination we offer. If you need additional receiving accounts, please contact your Relationship Manager or our Customer Service team who will be happy to help.

Please note that your receiving account balance is only visible on a currency account level (not as a pooled balance).

You can receive 14 currencies using WorldFirst, including GBP, USD, EUR, AUD, JPY, NZD, SGD, HKD, CNH, and CAD into locally domiciled accounts. We can also provide you with non-local offshore accounts, so you can collect in AED, CHF, SEK and PLN.

From time to time, you may need to provide additional information before we can credit funds to your World Account. This is to help protect your account from fraud. When prompted, you can easily answer a few brief questions and/or supply any supporting documentation that may be required through the portal by following these steps:

1. Go to ‘Dashboard’
2. Select ‘Claim Inbound’
3. Click/tap ‘Verify’

Whilst we review your information and/or supporting documentation the funds will be listed as ‘Unavailable’. Once we’ve completed our verification processes, your funds will be accessible and ready for use and your status will change to ‘Success’.

Your trade history can be found by selecting the ‘Historical Statements’ button on the ‘Statements’ page. This includes your previous trade history, payment history and statements.

You’ll also be able to download a record of your trade history from this page.

Any new FX transactions you carry out (e.g. spot deals) can be found under the ‘Funds Management’ tab as well as on the ‘Transaction Management’ page.

You’ll be able to see both new and existing FX deals under the ‘Transaction Management’ tab under ‘FX Management’. You’ll also be able to download your trade confirmation receipts on this page of the portal.

Any pending payments for spot deals and forward contracts will appear under the ‘Pending Trades’ tab.

Login to WorldFirst portal, and follow the steps below:

1. Go to 'Funds management' found in top headers
2. Under 'Payee', select 'View all payees'

Login to WorldFirst portal, and follow the steps below:

1. Go to 'Statements' found in top headers
2. Filter the time period for statements you'd like to retrieve
3. Select 'Download statements'

You can place an order for a spot deal using your World Account. Please remember to send money to your new currency account and ensure that it matches the currency denomination you’re sending us.

If you send the incorrect settlement currency, there will be delays in your transaction and funds will likely be returned. Please also remember to not use your old World First Asia Pte Ltd named accounts.

We’re working to bring back forward contracts in the coming months, please contact us for more details.